What we're looking for
At DolarApp we strive to improve the way hundreds of millions of people do their finances in Latin America. We are small but ambitious. We innovate and we learn fast to help our users, with technology as our greatest ally. We do it as a team and we are looking for world class talent to join the movement. Are you ready?
What you'll be doing
- Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
- Solve problems: solve problems our customers face by collaborating with the rest of the Operations team, and come up with product proposals to decrease the workload.
- You will get things done: beyond the scope of work and priorities, it is in the DNA of our Operations function to do whatever it takes to win.
What you'll need
- Fluency in Spanish and English, verbal and written
- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
- Eager to work hard and go the extra mile to make our customers happy
- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarApp
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
Benefits
- Competitive salary
- Sign-on stock options bonus, so you become part of the success of the company
- Discretionary performance bonus (stock options)
- Paid annual leave
- Latest technology to work with
- Strong team that will help you improve your skills